Frequently Asked Questions

Is there truly a difference in what type of carpet you clean?
There is definitely a difference in what type of carpet is being cleaned and what level can be extracted.
For example; Berber carpets tend to clean very well but normally have reappearing stains in the next few days after they are cleaned. Also, the frieze type of carpet can hold moisture so it must be cleaned a lower psi and done over more frequently or have an air mover readily available to dry after it has been completely cleaned. So there are differences and those should be addresses at the initial phone conversation with customer or when an estimate is being done.

How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals nor will we leave any irritant residues.

Can you get the pet odor out of my carpet?
Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

How can I know if I have water damage in the kitchen?
The following are typical signs of water damage in the kitchen: Leaks under the sink, slow draining pipes, cracked tile or missing grout, soft or stained walls and floors, leaks under and around the base of the dishwasher, and moisture behind the refrigerator.

Do I need to throw away all my kitchenware after a flood?
Not necessarily. Dishes, cooking utensils and food preparation areas can be sanitized, disinfected and then reused. Throw away wooden cutting boards, plastic utensils, baby bottle nipples and pacifiers, since it's nearly impossible to safely clean them.

What do I need to have or do before my cleaning service?
Water service must be active for all properties being cleaned. Electricity must also be active if your property has carpet. JB Steamer will furnish all cleaning supplies and equipment.



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